Please be aware that due to Covid-19 there may be delays in processing and shipping!

Shipping and Returns

Please be aware that due to Covid-19 there may be delays in processing and shipping!

Shipping:

Once we have received your order and payment, we will aim to post your item(s) to you within 2-5 working days. We use Royal Mail (UK) as our shipping provider so delivery times will depend on Royal Mail's handling times.

The shipping rates are calculated based on the destination, the weight of the items in the order, the average parcel size and the options selected, all prices are in line with current Royal Mail (UK) business customer rates.

We currently do not support order tracking, but please contact us if this is required (additional charge might be applied). If there is any problem with your order we will email you within 2 working days to discuss it with you.

If you have got a question or comment on our delivery options we are happy to help – you can send us an email to shop@girton.cam.ac.uk for more information.

For information about Royal Mail visit: https://www.royalmail.com/

See our FAQs for Postage and Packing Charges.

Please contact us if you wish to arrange special delivery.

Returns:

Please complete the form and return it with the items using the pre-printed returns label here.

All Postal charges are at the cost of the customer and we recommend using registered post.

If an exchange or replacement is required an email will be sent when the items are despatched. If for any reason the item(s) are out of stock, a refund will be issued.

If a refund is required, an email will be sent to confirm the refund has taken place, please allow up to 10 working days after the email date for the funds to appear in your account. Please note we will only refund using the original Payment method used (i.e. Debit/Credit card or PayPal).